Where Is My Order?





You can track your order by logging into your account. If you are on mobile select the three lines in the top left corner and click the log in button. You can view the status of your recent orders here.
If you are on desktop select the middle icon and this will direct you to a new log in window where you can track the status of your order.

If for any reason the tracking has not updated after 24 hours please get in touch and we can assist you further.

Please allow the estimated timeframe given for your order to be delivered. 

We offer three services within the UK which are dispatched via Royal Mail.

Royal Mail Tracked 24
Royal Mail Tracked 48
Royal Mail Guaranteed By 1pm Next Day*
For International customers we offer a Royal Mail Tracked International service which estimates 4-7 working days.

I Please allow until the estimated delivery date for your order to be delivered. 2. Check the estimated delivery dateYou’ll find this date in your Order Confirmation email or by checking 'My Orders'.Please remember that this date is an estimate, so your order may arrive before, on or slightly
after your estimated delivery date. 3. I'm still waiting for my orderHas your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)! Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.If your order doesn’t arrive, please let us know within 30 days of your estimated delivery date and we’ll do our best to help you.Please note: if part of your order is shipped from ASOS EU or ASOS US, these items will be delivered by Standard Delivery. These items' arrival times may vary from your ASOS UK items. You'll see the estimated delivery date(s) at the checkout and which warehouse your items are coming from on the product and checkout pages. Your order number will be the same for all items regardless of where they are shipped from, meaning you'll be able to track all your parcels as normal.Just one more thing...We aim to meet these delivery times, but during busy periods (including sale), deliveries may take a little longer. Occasionally, tech updates to our systems or force majeure events, such as extreme weather conditions, may affect these delivery services for a limited time, resulting in changes to our cut-off times and/or delivery times. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.